Privacy Policy

H2Oasis Pool Service
Effective Date: September 11, 2025
Expiration Date: September 11, 2027

1. Introduction

H2Oasis Pool Service (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pool maintenance and cleaning services, visit our website, or interact with us in any capacity.

By engaging our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address
• Property Information: Property address, pool specifications, access codes, gate codes
• Service Information: Service history, pool chemical readings, equipment details, maintenance records
• Payment Information: Billing address, payment method details (processed through secure third-party providers)
• Communication Records: Records of communications between you and our company, including emails, text messages, and phone calls
• Emergency Contact Information: Alternative contacts for property access or service notifications

2.2 Automatically Collected Information

When you interact with our digital platforms, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring websites
• Location Data: General geographic location (city/state level)
• Cookies and Tracking Technologies: Information stored through cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Scheduling and performing pool maintenance services
• Maintaining service records and pool maintenance history
• Communicating about service appointments, delays, or changes
• Providing customer support and responding to inquiries

3.2 Business Operations

• Processing payments and managing billing
• Improving our services and customer experience
• Managing customer relationships and maintaining service quality
• Conducting internal business analysis and planning

3.3 Communications

• Sending service reminders and appointment confirmations
• Providing maintenance updates and recommendations
• Sharing seasonal pool care tips and advice
• Marketing our services (with your consent)

3.4 Legal and Safety

• Complying with legal obligations and regulations
• Protecting our rights and interests
• Ensuring safety of our employees and your property
• Investigating and preventing fraud or misconduct

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Scheduling and routing software
• Customer relationship management
• Marketing and communication platforms
• Legal and accounting services

4.2 Legal Requirements

We may disclose information when required to:

• Comply with applicable laws, regulations, or court orders
• Respond to lawful requests from public authorities
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.

4.4 Emergency Situations

We may share information in emergency situations to protect health, safety, or property.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems with encryption
• Employee access controls and confidentiality agreements
• Regular security assessments and updates
• Secure transmission protocols for sensitive data
• Physical security measures for paper records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

Generally, we retain customer information for:

• Active customers: Duration of service relationship plus 3 years
• Inactive customers: 7 years from last service date
• Financial records: 7 years as required by law
• Marketing communications: Until you opt out or unsubscribe

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Update your contact information and preferences

7.2 Marketing Communications

You may opt out of marketing communications by:

• Clicking “unsubscribe” links in our emails
• Contacting us directly at info@h2oas.is
• Calling us at (407) 946-1854

7.3 Data Portability

Upon request, we will provide your personal information in a structured, commonly used format.

7.4 Deletion Requests

You may request deletion of your personal information, subject to:

• Legal obligations requiring retention
• Legitimate business interests
• Ongoing service relationships

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. Third-Party Links

Our communications or website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Florida Privacy Rights

As a Florida-based company serving Florida residents, we comply with applicable Florida privacy laws. Florida residents may have additional rights regarding their personal information under state law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Email notification to registered customers
• Posting updated policy with effective date
• Direct communication during service visits when appropriate

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For privacy-related inquiries, please include “Privacy Policy” in your subject line or mention it when calling.

13. Effective Date and Duration

This Privacy Policy is effective as of September 11, 2025, and will remain in effect until September 11, 2027, unless updated sooner. Any updates will be communicated to customers in accordance with the notification procedures outlined in Section 11.

Last Updated: September 11, 2025